Your Account
Your Profile & Password
Open My Profile from the account menu to manage your personal details and password.
Profile info
- Email — read-only. It identifies your account and is where verification and password-reset messages go. It can't be changed from here; contact us if you need it moved.
- Name — shown wherever your account name appears.
- Username (optional) — a display handle, 3–30 characters. It isn't shown to other users anywhere on the site today, and isn't required to be unique. It exists for features that will use it later; there's no downside to leaving it blank.
- Time zone (optional) — auto-detected from your browser and editable from a full list. Set it correctly if you use dynamic QR analytics, since it affects how scan dates line up with your own day.
- Subscription — your current tier, shown for reference. Upgrades are handled through Contact until self-serve billing is available.
Changing your password
Enter your current password, then a new one. Passwords must be at least 12 characters and include an uppercase letter, a lowercase letter, a number, and a symbol.
The current-password check is real — it's verified against the authentication service, not just compared in the browser. Someone who got hold of an open session still can't change the password without knowing the old one.
A long passphrase is easier to remember and harder to break than a short scramble of symbols. Four unrelated words with a number and a punctuation mark comfortably beats P@ssw0rd123! on both counts.
If you've forgotten your password
Use the Forgot password link on the login page. A reset code is emailed to your account address, and you set a new password with it. You don't need to be signed in, which is the point.
If the email doesn't arrive, check spam first, then confirm you're using the address the account was created with. A reset can only be sent to a verified address.
Frequently asked questions
Can I change my email address?
Not from the profile page today. Your email is the identifier your account is built on, so changing it isn't a simple field edit. Contact us if you need it changed.
Is my username visible to anyone else?
No. Nothing on the site surfaces it to other users at present, including to teammates on a business account. It's stored against your profile for future use.
Why does the time zone matter?
Mainly for dynamic QR analytics, where scans are grouped by day. If your time zone is wrong, scans near midnight land on the wrong day in the chart.
Will changing my password log out my other devices?
Existing sessions aren't cut off immediately by a password change. If you're changing it because you think someone else has access, enable two-factor authentication as well — that stops any new login regardless of what they know.
How do I upgrade or downgrade my tier?
Through Contact for now — self-serve billing isn't live yet, so tier changes are applied manually. The tier shown on this panel is always your current one.