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Before you write

If your question is how do I do X, the help documentation almost certainly answers it faster than we can — it covers every code type, downloading and print formats, dynamic codes and analytics, account settings, business teams and the API. The reference library covers the QR codes themselves: how they work, why one might not scan, and how to size and design one that does.

Please don't include passwords, API keys, or anything else sensitive in the form below. If you need to send us something like that to resolve an issue, say so and we'll arrange it properly.

What we use this for

• Support — something isn't working, or the documentation doesn't cover your case.
• Bug reports — especially anything where a code renders but doesn't scan. Tell us the code type, the device you scanned with, and what you expected; that's usually enough for us to reproduce it.
• Abuse reports — if a qordway.com/q/… short link is pointing somewhere malicious or deceptive, tell us and we'll act on it. A link shortener that becomes a phishing vector is worthless to everyone using it legitimately, so we take these seriously.
• Billing, cancellations and refunds — including refund requests.
• Business enquiries — team plans, volume needs, or anything the pricing page doesn't cover.
• Feature requests — genuinely welcome. A fair amount of what's shipped started as someone writing in.

We're a small operation, so replies come from a person rather than a queue. That usually means a considered answer, and occasionally means it takes a day or two.

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